Loan Servicing Representative

POSITION SUMMARY

Plays a critical part in ensuring the efficient processing of loans, including handling new and closed loan files, facilitating communication with members, and providing administrative support for various loan and escrow-related tasks. Possesses expertise in vehicle title management and is highly skilled in tracking, processing, and ensuring the accuracy of loan-related documentation.

RESPONSIBILITIES AND DUTIES

1. Efficiently process new and closed loan files, ensuring accurate documentation, including the recording and satisfaction of mortgages and vehicle title work.
2. Serve as the primary expert for vehicle title-related processes, including title tracking, coordinating communication with loan officer and members to resolve any issues, and assisting with adding liens to titles when necessary.
3. Administer the tracking and facilitation of insurance requirements for both vehicle and real estate loans, ensuring compliance with credit union policies.
4. Accurately process complex loan payments, ensuring proper application of funds and timely updates to member accounts.
5. Book and fund real estate loans, ensuring all necessary documentation and approvals are in place.
6. Manage incoming payoffs and provide accurate payoff quotes for members, ensuring that all necessary details are included.
7. Prepare and mail various notices to members related to their loans.
8. Conduct account research to resolve loan-related issues, ensuring accuracy and making necessary corrections to account information as needed.
9. Provide support to loan officers and assist members with loan-related inquiries and processes professionally and courteously.
10. Serve as the backup for the escrow processor, ensuring continuity of service in their absence.
11. Perform a quality control review on a random sampling of loans to ensure compliance with credit union policies, accuracy of documentation, and underwriting standards.
12. Generate and distribute various loan-related reports as needed, ensuring timely and accurate delivery to appropriate team members and departments.
13. Perform other duties and special projects as assigned to support the credit union’s lending operations.

QUALIFICATIONS

Education: 

High school diploma or equivalent (Associate’s or Bachelor's degree in a related field preferred)

Experience: 

Prior experience in loan servicing or a similar role, preferably within a credit union or financial institution

Skills and Abilities:

1. Strong understanding of vehicle title work, mortgages, insurance tracking, and loan servicing
2. Excellent attention to detail, organization, and time management skills
3. Strong communication skills, both written and verbal, with the ability to explain complex information to members and colleagues
4. Proficiency in using loan servicing software and other related systems
5. Ability to work independently, as well as part of a team, to achieve departmental goals

SUPERVISORY RESPONSIBILITIES: None