Director of Deposit & Digital Strategy

POSITION SUMMARY

Oversees all activities related to daily operations processing for various deposit functions, including daily deposit transaction processing (ACH, wire transfers, returned item processing, etc.), debit and credit card issuance and maintenance, and online banking transaction processing. Leads the Credit Union’s digital strategy to support revenue growth and usage of both card services and online banking services. Leads dynamically with a solid background in managing credit union operations and digital strategy to ensure the efficient and smooth functioning of deposit and digital-related services.

RESPONSIBILITIES AND DUTIES

1. Oversee daily operations of all deposit and digital-related functions, including daily transaction processing, HSA/IRA program oversight, ACH management, wire transfer processing, mobile deposit processing, debit and credit card maintenance, etc.
2. Serve as direct liaison for the Credit Union’s relationship with the CUSO to support ongoing communication and identification of operational efficiencies and areas of opportunity for revenue growth through deposit and card strategies.
3. Continuously review all compliance and regulatory requirements to ensure adherence to all federal, state, and local regulations, as well as internal policies and procedures related to deposit and digital operations. (Includes completing certification requirements within the first 12 months of employment for managing ACH/NACHA and HSA transactions.) 
4. Implement and manage quality control measures to monitor and improve the accuracy and efficiency of deposit and digital transactions and processing.
5. Ongoing collaboration with IT and key line of business partners to integrate and optimize banking technology systems for deposit and digital operations, while supporting the member experience.
6. Drive innovation by identifying and integrating new technologies and trends in digital banking (both card services and online banking platform).
7. Prepare and analyze financial reports related to deposit operations and digital trends (including card and online banking), providing insights and recommendations to senior management for process improvements.
8. Support the Vice President of Operations in management of core banking system.
9. Recruit, train, and develop deposit operations staff, fostering a culture of continuous improvement and professional growth.

QUALIFICATIONS

Education: 

Bachelor's degree in Finance, Business Administration, or a related field, or comparable work experience in the financial/banking industry

Experience: 

1. 10 years of experience in deposit and digital operations (minimum of 5 years in leadership overseeing deposit operations) preferred
2. 5 years of experience in supporting card and online banking services (specifically managing sales and servicing strategies related to both digital areas) preferred

Skills and Abilities:

1. Strong leadership and management skills
2. Excellent written and verbal communication skills
3. Strong empathy and interpersonal skills
4. In-depth knowledge of credit union regulations and compliance standards
5. Proficiency in banking software and technology systems
6. Strong analytical and problem-solving skills
7. Ability to work under pressure and meet strict deadlines

SUPERVISORY RESPONSIBILITIES: Yes
SCHEDULE: Full-time